JOB SUMMARY:
Cedarbrook Dental is seeking an experienced, highly organized, and patient-focused Treatment Coordinator to join our collaborative dental team.
The Treatment Coordinator plays a critical role in helping patients understand and move forward with the dental care recommended by our clinical team. This position is responsible for carefully reviewing the comprehensive information gathered during each new patient appointment by the dentist, hygienist, and dental assistant and preparing a complete, thoughtful treatment plan for presentation in a consultation environment.
This role requires the ability to look beyond individual treatment recommendations and understand the patient’s overall clinical picture. The Treatment Coordinator considers medical and health conditions, potential sedation needs, insurance benefits, treatment priorities and sequencing, periodontal health and future hygiene maintenance, implant needs and long-term maintenance, and other conditions affecting the patient’s oral health and treatment options.
The ideal candidate is comfortable combining clinical understanding, financial coordination, organization, and excellent communication skills to help patients clearly understand their treatment recommendations and make confident decisions about their care.
This position works in partnership with another Treatment Coordinator whose primary focus is All-on-X full-mouth reconstruction cases. Because this is a collaborative, job-share environment, the successful candidate must be willing and able to step into the All-on-X Treatment Coordinator role when needed to provide coverage and support during absences.
This is a full-time position, four days per week, with a comprehensive benefits package including health insurance, vacation, sick time, holiday pay, and monthly production bonuses. Compensation is competitive and based on experience.
ESSENTIAL FUNCTIONS:
- Review and evaluate comprehensive clinical information gathered during new patient appointments, including findings and recommendations documented by the dentist, hygienist, and dental assistant.
- Organize clinical information into a complete and logical treatment plan that is ready to be presented to the patient during a consultation.
- Consider the patient’s overall health history and medical conditions when preparing treatment recommendations and coordinating appropriate care.
- Identify potential sedation needs and coordinate treatment planning accordingly.
- Review and verify dental insurance benefits and consider available benefits when preparing financial and treatment presentations.
- Understand treatment priorities and assist in developing appropriate treatment sequencing based on clinical needs, patient circumstances, and recommended care.
- Coordinate treatment plans involving periodontal disease, including consideration for ongoing hygiene care and long-term periodontal maintenance.
- Coordinate treatment involving dental implants and understand the importance of long-term implant maintenance and hygiene.
- Recognize oral conditions and clinical factors that may affect treatment recommendations, sequencing, timing, or patient education.
- Prepare and present comprehensive treatment plans in a professional, comfortable, and patient-friendly consultation environment.
- Educate patients regarding their recommended treatment, helping them understand their options, priorities, importance of completing recommended care, and risks for not completing care.
- Discuss financial arrangements, insurance benefits, prepayments, financing options, and other financial considerations associated with treatment.
- Document treatment decisions, financial arrangements, patient communications, and follow-up plans accurately within the practice management system.
- Follow up with patients who have pending or unscheduled treatment and support patient follow-through.
- Work collaboratively with dentists, hygienists, dental assistants, and front-office team members to ensure continuity of care and an exceptional patient experience.
- Partner with the All-on-X Treatment Coordinator and provide backup coverage when necessary, including stepping into the All-on-X consultation and coordination role during absences.
- Learn and maintain proficiency in the All-on-X consultation process to ensure the ability to provide seamless support and coverage.
- Participate in periodic training and professional development focused on refining and improving the consultation and treatment presentation process. Quarterly travel may occasionally be required.
- Assist fellow team members with related responsibilities and other duties as needed to support efficient office operations and patient care.
QUALIFICATIONS:
Minimum Qualifications
- Previous experience in a dental treatment coordination role strongly preferred.
- Dental assisting experience and a strong understanding of clinical dentistry preferred.
- Ability to understand and organize complex treatment recommendations into clear, comprehensive treatment presentations.
- Knowledge of general dentistry, periodontal disease and maintenance, dental implants, and common dental treatment procedures.
- Experience discussing treatment plans, insurance benefits, financial arrangements, and financing options with patients.
- Strong interpersonal and communication skills, with the ability to create trust and help patients feel comfortable during important treatment discussions.
- Highly organized with exceptional attention to detail and the ability to manage multiple cases and priorities.
- Ability to work collaboratively with both clinical and administrative team members.
- Comfortable learning and providing backup support for the All-on-X treatment coordination process.
- Computer proficiency and the ability to quickly learn new software and technology, including Microsoft Office Suite and dental practice management systems.
- Experience in a digital dental environment and proficiency with dental software and technology is preferred.
- Familiarity with technologies such as iTero, AI-assisted treatment detection, and voice transcription is a plus.
- Willingness and ability to travel occasionally for training and professional development.
WHY JOIN OUR TEAM?
At Cedarbrook Dental, we believe exceptional patient care requires exceptional teamwork. Our Treatment Coordinators play an important role in connecting the clinical recommendations of our providers with each patient’s understanding, priorities, and ability to move forward with care.
We are looking for someone who is clinically knowledgeable, highly organized, compassionate, and confident communicating with patients about comprehensive dental treatment. If you enjoy working in a collaborative environment and helping patients navigate important decisions about their oral health, we would love to hear from you.
TO APPLY
Please submit your resume, cover letter, and references to: Heidi@CedarbrookDental.com
